These Terms of Service (“Terms”) govern your access to and use of this website and any related services provided by GoMatic (“GoMatic,” “we,” “us,” or “our”). By accessing our website, submitting a form, purchasing services, or otherwise using our services, you agree to be bound by these Terms.

If you do not agree to these Terms, do not use this website or our services.

1) Services

GoMatic provides automation, customer communication systems, and related consulting/implementation services for businesses (“Services”). The specific scope, deliverables, timeline, and pricing for Services may be described on our website, in a proposal, or in a separate written agreement.

2) Eligibility

You must be at least 18 years old and able to form a binding contract to use our website or purchase Services.

3) Website Use

You agree not to misuse the website or Services. You may not:

Attempt to gain unauthorized access to systems or data

Use the website for unlawful, fraudulent, or harmful purposes

Transmit malware, spam, or abusive content

Interfere with the website’s operation or security

We may suspend or terminate access for violations.

4) Communications & SMS/Text Messaging Terms

If you provide a phone number and opt in to receive text messages, you consent to receive SMS/text messages from GoMatic related to your request (for example: service updates, appointment/estimate updates, follow-ups, and support communications).

Message frequency: varies based on your interactions.
Message & data rates: may apply depending on your carrier/plan.
Opt-out: Reply STOP to opt out at any time.
Help: Reply HELP for assistance.

Consent to receive SMS is not a condition of purchase. We do not guarantee message delivery due to factors outside our control (carrier issues, network availability, device settings, etc.).

5) User Submissions

When you submit information through forms (such as name, phone number, email, and service details), you represent that the information is accurate and that you have the right to provide it. You agree not to submit sensitive information unless requested (e.g., Social Security numbers, bank passwords).

6) Payment Terms (Stripe / Card Payments)

If you purchase Services, you agree to pay all fees as presented at checkout, in an invoice, or in a written agreement.

Payments may be processed by third-party payment processors (including Stripe) and are subject to their terms. By making a purchase, you authorize GoMatic (and our payment processors) to charge your selected payment method for the total amount due, including applicable taxes.

If a payment fails or is reversed, we may suspend Services until your account is brought current.

7) Refunds, Cancellations, and Chargebacks

Refund and cancellation terms may vary by service and may be stated on an invoice, proposal, checkout page, or written agreement.

Unless otherwise stated in writing:

Deposits / setup fees are non-refundable once work has started.

Monthly services may be canceled with written notice; cancellation takes effect at the end of the current billing cycle unless otherwise specified.

If you initiate a chargeback without first contacting us to resolve the issue, we may suspend services and provide documentation to the payment processor. You agree to pay any fees we incur due to chargebacks or payment disputes.

To request support or billing help, contact us using the contact information on the website.

8) No Guarantees / Results Disclaimer

We may provide estimates, projections, or examples of potential outcomes. We do not guarantee any specific results, including revenue increases, lead volume, conversion rates, or profitability. Actual results depend on many factors outside our control (market conditions, pricing, staff follow-up, competition, customer behavior, etc.).

9) Third-Party Services

Some Services may integrate with third-party platforms (e.g., CRM tools, email/SMS providers, payment processors). We are not responsible for outages, errors, changes, or actions by third-party services. Your use of those services may be subject to their own terms and policies.

10) Intellectual Property

All website content, branding, text, graphics, and materials provided by GoMatic are owned by GoMatic or licensed to us and are protected by intellectual property laws. You may not copy, modify, distribute, or create derivative works without written permission.

If you purchase Services that include custom assets (workflows, templates, copy, etc.), ownership and license terms may be defined in your invoice/proposal or agreement.

11) Limitation of Liability

To the maximum extent permitted by law, GoMatic will not be liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits, lost data, or business interruption, arising out of or related to your use of the website or Services.

Our total liability for any claim related to the website or Services will not exceed the amount you paid to GoMatic for the Services giving rise to the claim in the three (3) months preceding the event.

12) Indemnification

You agree to defend, indemnify, and hold harmless GoMatic from any claims, damages, liabilities, and expenses (including reasonable attorney fees) arising from your misuse of the website/Services or your violation of these Terms.

13) Termination

We may suspend or terminate your access to the website or Services at any time if you violate these Terms or if required by law. You may stop using the website at any time.

14) Privacy

Your use of the website is also governed by our Privacy Policy. Please review the Privacy Policy for information on how we collect, use, and share information.

15) Changes to These Terms

We may update these Terms from time to time. The “Last Updated” date above reflects the most recent changes. Continued use of the website after changes means you accept the updated Terms.

16) Contact

For questions about these Terms, contact us using the contact information listed on our website.