Scroll through the full sequence. Every step is automated. Every reply is handled.
The moment a call goes unanswered, GoMatic sends a text from your business number. It asks what they need, creates a lead in your pipeline, and alerts your staff. Before they've had time to look up the next shop.
If a lead doesn't respond, GoMatic runs a tight sequence at 2 hours, 24 hours, day 7, and a final close at day 14. Every wait step listens for a reply and exits immediately. No response by day 14 and the lead moves to Lost automatically so your pipeline stays honest.
When a lead is ready to book they get a direct calendar link. Confirmation fires immediately. A reminder goes out 24 hours before. Another 2 hours before. No phone tag and no manual scheduling back and forth.
When your staff flags a no-show in the pipeline, GoMatic sends a reschedule message automatically. It offers a simple way to rebook, listens for the reply, and closes out cleanly either way. Most shops recover 2 to 3 jobs per week this way.
When a job is marked complete, GoMatic sends a review request. Customers who rate 8 or above get sent straight to your Google review page. Customers who rate lower get routed to a private feedback form so you can handle it before it becomes a public 2-star review.
GoMatic runs reactivation campaigns based on your customer history. It checks opt-out status before sending anything, then sends a personalized message referencing the specific service they're overdue for. Your past customers are your warmest leads and most shops have hundreds of them sitting untouched.
What happens after the phone rings is what costs you.
The phone rings when everyone's under a car. Nobody picks up. The customer calls the next shop. That job is gone.
You mean to call that lead back. Then a car comes in. Then another. By end of day that lead is cold and booked somewhere else.
Hundreds of customers came in once and never came back. Not because of bad service. Because nobody reached back out.
GoMatic is deployed into your own automation platform account. Every workflow, pipeline, form, tag, and message is set up and tested before you go live. Here is exactly what gets installed.
There is nothing for you to install, configure, or figure out. We handle everything. This is the process from the day you sign to the day your system goes live.
Hours, address, services offered, booking availability, staff notification numbers, and your Google review link. This takes about 15 minutes over a call or a form.
We set up your dedicated number or connect to your existing line via forwarding. A2P SMS compliance is registered and approved so your messages actually deliver reliably.
All workflows, pipeline stages, tags, forms, and message templates are installed and customized to your shop's tone, hours, and services. Nothing is generic.
We run test leads through every flow. Missed call, lead intake, booking, confirmation, reminder, opt-out, review request, and reactivation. You don't go live until every piece works.
Your job is simple. Move leads to Won or Paid when the job is done. Flag no-shows if they happen. The system handles everything else. We tune and optimize monthly going forward.
GoMatic is not a shop management system and does not replace Mitchell 1, Tekmetric, Shopware, or any other software you already use. It is not an ad platform and does not run paid campaigns. It is not a chatbot and does not have AI conversations with your customers. It is a done-for-you automation layer that handles the follow-up and communication work your team doesn't have time to do consistently. It runs alongside your existing tools and fills the gaps between them.